Old times

BLM:75 WHM:75 SMN:51 RDM:20 THF:75 WAR:75 DRK:48 RNG:43BRD:20

This is the background that I used to have when I worked with Citibank. I was let go due to unsatisfactory performance but I guess the end was a long time in coming. They were using people to call and attack me on the phone and one time, after the lady had asked me the balance three times and refused to allow me to transfer her to someone else and then threatened my job and dared me to hang up on her, I hung up on her. I knew they were listening but I was on the phone with her for several minutes and was tired and didn't have the energy to tell her off like I might have otherwise.

So now I am unemployed for the first time in a very long time. I am deciding what to do next and at least I am collecting checks till I find work again. The system they use to rate calls is very elaborate and one wonders that it is fair at all. There are like 50 steps to acheiving a good score and if you miss any one area, you fail. Now you have to wonder if it is even possible to check off 50 things on a 3 minute call but that's the procedure.

Truth is they need to get a different quality department or at least rotate them out once in a while. People can't help but be corrupt when it comes to things like this. Even I am corrupt sometimes when it comes to takeover calls, but at least I am
responsible about hanging up on people or yelling at them. Some people have the idea that customers should rule and that the citizen has the final say and that children should have a proper mother or whatever, but imo the ruling body should have autonomy and freedom and then the rest should be happy and follow that example because they choose to, not because they are made to.

The sad fact is however that in my case I was singled out and fired because of others and not because of my inability to do my job well. I was lied to and given no warning that my job could end and when. They made me sign papers that I would improve my quality when in fact performing well on the phone might as well be a 2000 question test timed for 5 minutes. Those who pass... were allowed.

Not a bad idea however, if there is one thing I am learning is how to be unfair to people and how to treat them with prejudice even if I don't know them. I have to ask myself though if it's possible for me to be ruthless like that, to just give up my ideals out of anger. I mean I have, but can I do it just to make a place nicer. When I start a linkshell, should I give them another chance? Is there room for forgiveness even if like 10 people don't like the person? I like to think that there is but usually people are real hardheaded when it comes to weak people or people without self-control.

My idea is to go back to school but how do people go back to school and spend money at my age when what I should be doing is buying a house and getting whatever job I can?

I think I want my Ph'd.

I am spending time with my relatives and they seem busy as always and it is really inspiring to see them doing well and staying busy and having stuff to do etc. I want stuff to do but I want it to be important. I used to believe that educating people was like being Jesus. You brought light to the uneducated ones and so it was that stupid customers became good customers. But if you are going to have conflict in the workplace, you have just a mess of people who have no values talking to your customers and teaching them how you are and how to be. It won't be long before
people start calling in and asking for supervisors instead of speaking to associates who tend to be just stupid punks they hired for the farm or wherever that could speak the language. Why would you want to speak to someone with no sense of values?

If I were customers I would just call and then fax my request in and then I would straight away ask to speak to a sup. If my problem is not solved after that one contact, it would be time to switch companies.

Sadly that is what is supposed to happen but people just don't like the idea of using their freedom of choice. That is why I believe in divorce. Marriage is all nice and useful and stuff but if someone just outright believes that they are always right then it's time to go. Of course in my case I always listen and I think any problem can be negotiated so I don't expect to have a divorce when I get married.